If you have agents in your contact center with foreign accents, your customers may have the perception that your Contact Center is not located in North America. That perception can negatively impact Customer Satisfaction and Sales.
Delivery excellent customer service requires a high level of communication skills, when you add in a foreign accent it only makes it more challenging for both the customer and the agent. Customers are calling your Contact Center when they have problem, need an answer for an issue, etc. The last thing they want is to struggle with communication.
The good news is there is a solution to this problem. Our Accent Reduction course can reduce/neutralize foreign accents in as little a 6 weeks.
With our unique online course, your agents can log in at anytime to take the course. You can schedule time that best suits your business needs for them to take the course.
Our unique, interactive method combines audio, video, text to ensure that you have success. One on One Coaching is also Available.
Their progress is fully tracked through our Learning Management System.
The benefits of enrolling you agents in this course are:
• Reduction in escalated calls
• Improved response time for customer questions.
• Increased Customer Retention- due to fewer communication barriers
• Keeps customers happy and satisfied – improved intonation and speech flow creates greater empathy between client and call center employees
• Higher CSAT scores
• Employees have greater job satisfaction- due to fewer frustrated and angry clients and fewer frustrated conversations
• Reduces the perception that the call center is located outside of North America.
• Higher QA scores
Price: $349 (USD) per Agent
Group Discounts are available!
For Group Discounts, please fill out the following form and state how many agents you are interested in registering and we will get back to you with a quote.
Here are some of the languages/accents we have worked with: