Consulting

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call center consulting

ICCA has a large pool of seasoned Contact Center Consultants that are Subject Matter Experts in all areas of Contact Center Operations.

What are your challenges? What are you looking to achieve in your center?

Regardless of your size, budget or location our consultants can help you achieve your goals.

Here are some of the areas our consultants can assist assist you with:

-Process Improvement

-Cost Reduction

-Increasing Sales

-Increasing Customer Satisfaction

-Workforce Management Optimization

-Increasing Agent Engagement/Motivation

-Implementing an In-Home Agent Program

-Site Expansion and Re-Location

-Contact Center Technology Assessment

For more info or a free consultation, please fill out the form below:

 

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