Contact Center Certification

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Our certification programs are the only global ISO competency-based customer service certification programs and are available for either contact center or non-contact center environments. All of our certification programs adhere to the national occupational standards for Canada, UK & USA and results in a professional global designation.

All our certification programs are accredited by the International Service Standards Alliance (ISSA).


  • call center certification
  • contact center certification
  • call center certification
  • call center certification
  • call center certification


Our Certification Programs:

Certified Contact Center Agent – CCCA

This certification training program is authorized by the International Service Standards Alliance (ISSA) for the certification of agents providing service in any environment or industry. This program is a set of 24 comprehensive training courses designed to provide you with necessary training to be certified as a Service Agent and to prepare you for the responsibility of professionally interacting with people, processes and technology.

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Certified Contact Center Supervisor – CCCS

This certification training program is authorized by the International Service Standards Alliance (ISSA) for the certification of supervisors providing service in any environment or industry. This program is a set of 20 comprehensive training courses designed to provide you with necessary training to be certified as a Certified Contact Center Supervisor and to prepare you for the responsibility of professionally interacting with people, processes and technology.

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Certified Customer Service Agent – CCSA

This certification training program is authorized by the International Service Standards Alliance (ISSA) for the certification of agents providing service in any environment or industry. This program is a set of 22 comprehensive training courses designed to provide you with necessary training to be certified as a Service Agent and to prepare you for the responsibility of professionally interacting with people, processes and technology.

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Certified Customer Service Manager – CCSM

The Certified Customer Service Manager (CCSM®) program is targeted to service industry managers/supervisors (team leads, supervisors or any position that provides leadership, coaching, mentoring, and direction to employees) in any service environment. This certification program has been designed to ensure that the successful Certified Customer Service Manager program graduate is trained and has the knowledge and skills to competently perform their jobs to a national occupational standard. All of the required courses in this program contain comprehensive interactive online training materials, activities, real-life application of concepts and solid assessments.

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Certified Customer Service Supervisor – CCSS

This certification training program is authorized by the International Service Standards Alliance (ISSA) for the certification of supervisors providing service in any environment or industry. This program is a set of 19 comprehensive training courses designed to provide you with necessary training to be certified as a Service Supervisor and to prepare you for the responsibility of professionally interacting with people, processes and technology.

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customer service training

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