Customer Service Basics

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Customer Service Basics

Quick Overview

This course explores some introductory information about what quality service is and isn’t, and the benefits of delivering great customer service. You’ll see how you can increase your job satisfaction and further develop essential job skills all by focusing on providing quality customer service. Furthermore, this course examines how the cost of retention compares to the cost of acquisition and investigates the main reasons why companies lose customers. Finally, you’ll explore communication styles, how to build rapport, how to be empathetic, and the importance of being positive, decisive, and helpful. You might discover it’s easier to say unhelpful things than you think! This course is approximately 2 hours in length.

Course Code: CSS300

Chapter 1: Quality Customer Service
Chapter 2: Customer Retention
Chapter 3: Relationship Building

Course Topics:
• What is quality customer service?
• Job satisfaction
• Developing job skills
• Customer retention
• Why is customer retention important?
• Why companies lose customers
• Your role in customer acquisition and retention
• Communication styles
• How to be likeable
• Empathy
• The power of positivity, decisiveness, and helpfulness

Canada: $150 plus applicable taxes (per user)
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USA & All Other Countries: $135 USD (per user)
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