Customer Service Policies and Procedures

Facebooktwitterlinkedin

Customer Service Policies and Procedures

Quick Overview

Policies and procedures may be implemented for a variety of reasons, but ultimately, no matter why they are in place, it is your job as an employee to know and follow them. In this course, you will learn more about why policies and procedures are important to know and follow for customer service. You will also practice interpreting and following policies and procedures and explore some of the possible consequences of not following them properly. This course is approximately 1 hour in length.

Course Code: CSS303

Course Topics:
• Introduction: policy & procedure
• Escalation: interpreting policy & procedure
• Why follow procedures

Canada: $150 plus applicable taxes (per user)
Purchase

USA & All Other Countries: $135 USD (per user)
Purchase

 

Facebooktwitterlinkedin