Policies and procedures may be implemented for a variety of reasons, but ultimately, no matter why they are in place, it is your job as an employee to know and follow them. In this course, you will learn more about why policies and procedures are important to know and follow for customer service. You will also practice interpreting and following policies and procedures and explore some of the possible consequences of not following them properly. This course is approximately 1 hour in length.
Course Code: CSS303
• Introduction: policy & procedure
• Escalation: interpreting policy & procedure
• Why follow procedures
Canada: $150 plus applicable taxes (per user)
USA & All Other Countries: $135 USD (per user)