Effective Listening

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Effective Listening

Quick Overview

When you hear something, does it also mean that you’re listening? Is it one and the same thing? We often mistake these two terms as interchangeable. This course will describe the difference between hearing and listening and how effective listening is a key contributor to successful communication in all aspects of life. This course is approximately 8 hours in length.

Course Code: COM100

Chapter 1: Elements of Active Listening
Chapter 2: Core Issues Related to Listening
Chapter 3: Overcoming Listening Issues & Applying Active Listening

Course Topics:
• Introduction to active listening
• Attending skills
• Following skills
• Reflecting skills
• General types of listening barriers
• Workplace barriers
• Perceptions
• Root cause analysis
• Overcome listening barriers
• Active listening

Canada: $400 plus applicable taxes (per user)
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USA & All Other Countries: $360 USD (per user)
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