Being evaluated can be stressful for some people, while others find it exciting. One way to eliminate this stress is to take the mystery out of the test, or to understand what is being evaluated and why. In this course we’ll look at why and how customer service is evaluated. We’ll look at different types of customer service evaluations and performance reviews. You’ll see what aspects of service are being evaluated and how you can improve your job performance. This course is approximately 1 hour in length.
Course Code: CSS304
• Evaluating customer service
• Evaluating and monitoring customer service
• Performance reviews
Canada: $150 plus applicable taxes (per user)
USA & All Other Countries: $135 USD (per user)