Previous Events

Facebooktwitterlinkedin
  • How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections

How to Do a Great Job and Still Go Home on Time: Secrets of Highly Efficient Contact Center Managers

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections

Superstar Coaching Techniques for Contact Centers

Becoming a Customer Service Rockstar – How to standout and move ahead

Customers Aren’t Crazy…They Just Seem That Way!

Empathy Training

Zappos Customer Experience

Quality Contact Center Monitoring

Stop Screaming at Me! – 11 Strategies to Help You Circumvent, Eliminate, and Minimize Difficult Behavior

Before You Hit Send: How to Write Business-Friendly Emails That Create Emotional Connections and Leave Customers Saying WOW!

Contact Center Staff Engagement & Wellness

Demystifying Contact Center Analytics: What to Choose and When

Workforce Management Demystified

Workforce Management Demystified-Part 2

HIGH PERFORMANCE COACHING SERIES
“ UNLEASHING THE HUMAN POTENTIAL WITHIN”
HOW TO BOOST AGENTS PERFORMANCE

Sales Coaching for Contact Center Managers

Attracting, Retaining & Engaging the Next-Generation Workforce:
The “Being” of Soul-Inspiring Leadership

Lean Six Sigma Demystified: Practical & Easy to Implement Ideas– A Handy Guide for Managers & Supervisors

LeanSix Sigma In Operations– A Practical Guide For Managers, Supervisors and Team Leaders

Attracting, Retaining & Engaging the Next Generation Workforce
Leading & Coaching Contact Center Teams

How to Enhance Your Current QA Program using Lean Six Sigma Techniques

Facebooktwitterlinkedin

Leave a Reply