With the fast-paced proliferation of technology in the workplace it is important to understand the rules, regulations, and laws that govern various aspects of the computer-based workplace. Information privacy and security concerns have become increasingly important, and as a result it is crucial to understand both federal and provincial privacy legislation.
By understanding legislation like the Personal Information Protection and Electronic Documents Act (PIPEDA) and Freedom of Information and Protection of Privacy Act (FIPPA), as well as guidelines surrounding the protection of electronic information, privacy breaches, and employee surveillance, you will be able to appreciate how your job as a contact center agent intersects with both federal and provincial laws. This course is approximately 1 hour in length.
Course Code: PRS200
• Principles of PIPEDA
• Responsibilities and Accepted Procedures – Privacy Breaches
• Provincial Law
Canada: $150 plus applicable taxes (per user)