When you’re faced with a situation where a customer has already had negative experiences with your company, it can be difficult to rebuild a trusting relationship. In this course you’ll learn about why it’s important to rebuild customer relationships and useful methods for addressing and repairing customer relationships. Using a six step process, you’ll learn how to properly address a customer’s concerns, fix his or her existing problem, provide atonement for previous dissatisfaction, as well as other methods to rebuild trust with existing customers. This course is approximately 1 hour in length.
Course Code: CSS306
• Rebuilding relationships: why?
• Service recovery process introduction
• Rebuilding trust
Canada: $150 plus applicable taxes (per user)
USA & All Other Countries: $135 USD (per user)