ICCA Staffing Division specializes in Contact Center Staffing. We only provide recruiting & staffing services to the Contact Center/Customer Service Industry. This sets us apart from most staffing & recruiting companies as we know all aspects of the Contact Center Industry. All of our staff have worked in Contact Centers in senior leadership positions which is why we believe we are your best choice in Contact Center staffing.
Our unique screening model is designed to get you Customer Service professionals that have the soft skills to handle all types of interactions with your customers. All CSR candidates are put through our proprietary screening process that includes a variety of tests, roles plays, live simulations, etc.
We also recruit, screen and place Contact Center/Customer Service Leaders such as Team Leaders, Supervisors, Managers, Directors and Executives.
We can provide staffing to any location in North America.
Bilingual Customer Service:
We can provide bilingual agents that are fluent in the following languages in addition to English:
Social Media Customer Service
We also provide staffing for Social Media Customer Service roles (chat, email, etc)
We confident in the quality of our candidates that we provide a 100 day guarantee with every placement. If you are not satisfied with a candidate within 100 days of the placement, we will replace them FREE of charge.
Please fill out the form below and one of our staffing specialists will contact you asap with a quote.