Upcoming Events


  • How to Turn Low Performers into High Performers
    Upcoming Events

 Upcoming Events:

Social Media in Customer Service and Contact Centers

Creating a Customer Journey Map

Developing an Omni Channel Customer Experience Strategy

Implementing Artificial Intelligence in Contact Centers

How to Turn Low Performers into High Performers

Superstar Coaching Techniques for Contact Centers

Management Skills for New Contact Center Supervisors/Team Leaders

Sales Training for Contact Center Professionals

Retention Strategies using Call Quality as a Performance Tool

Training & Coaching using the Lean Six Sigma Framework

Building High Performing Culture in Contact Centers

Succession Planning in Contact Centers

Inbound and Outbound Sales Strategies

How to be Successful as a new Team Leader/Supervisor

Creating Low Maintenance Representatives

How to setup a Successful In Home Agent Program

Service Level Management

Reducing Inbound Call Volume

Introduction to Coaching

Implementing a Workforce Management Program

Performance Management in Inbound Call Centers

Performance Management in Outbound Call Centers

Problem Resolution and Negotiating Techniques for CSR’s

Setting up a 3rd Party Contact Center

People, Processes & Technology in Contact Centers

How to conduct & facilitate an effective New Hire Training class

Reducing AHT Techniques

Team Building in Contact Centers




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